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Registration
- Why do I need to be registered?
Registration on Rajabet website is a condition for using all the products available on the website. Registration entitles you to open a Rajabet account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account.
- How can I register on your website?
To register on our website visit the “Register” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.
- Why should I specify my personal data when registering?
The accuracy of your data is a condition of using our products. Management of your money in your Rajabet account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address. By entering your date of birth you verify that you are of legal age to use the services of Rajabet. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.
- Why is it necessary to fill in the passport details?
This is done for security purposes. In the case of winnings you will only be able to receive them if you present your identification document.
- Where can I see my account number?
You can see your account (ID) number, which was given by the company in the “My Profile” page, “My Data” section ID: 19…..:
- Do I undertake any obligations by registering on the Rajabet website?
No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions (GTC).
- Can I change my personal data after registration?
Please note that you will no longer be able to modify your basic data, such as your first name and last name, date of birth, the currency of your account in Rajabet or the country settings. Seriousness and trustworthiness are the top priorities for Rajabet. You will, however, still be able to change other data even after registration. In special cases (e.g. the personal data was filled incorrectly, etc.), Rajabet will verify and accept changes to your basic data if you submit the corresponding confirming document.
- I don’t want to deposit money right after registration. Do I have to?
You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.
- What should I do if I have forgotten my password or username?
Try to restore it on our website using the “Forgot Password?” option. In some cases (e.g. if the email address is wrong or if there are any technical inaccuracies etc.) it can’t be restored. You should contact our support managers.
- Can anyone else get access to my account?
This may happen if you log out from your page without clicking on the “Log out” button and closing the page using the exit “X” button.
- What should I do if another person learns my password/username?
You should immediately inform the support managers about it. We will block your account and try to solve this problem.
I would do this if you are not giving out a direct email for Risk Management.
12.How do I verify my account?
Proof of identity
As proof of identity please provide one of the following:
Valid passport (full double page)
Valid identity card (both sides)
Valid driving license (both sides)
Valid official residence document
No other documents can be accepted as proof of identity.
Proof of address
As a proof of address please provide a full-page document of one of the following:
Bank statement
Utility bill for landline services such as landline telephone, gas, water or electricity
Residence certificate
Valid driving license (both sides)
Any official government correspondence certified by local authorities.
Your document must be dated within the last 3 months.
We cannot accept any other type of document such as:
Rent contract
Handwritten contracts
Please remember:
Uploaded copies must be clear, showing all four corners of the document.
The address on your account must be the same as in the provided document.
Please blank out any irrelevant information such as bank balances, transactions and card numbers.
In addition we might ask you to verify the payment methods you are using.
Proof of payment
We ask you to verify your payment method by uploading a colour screenshot with all relevant details on one page. What we need for each payment method is listed below.
Credit or Debit Card
Scan or digital photo of both sides of your card
The card must be signed
All corners must be visible
For your own security, blank out the numbers on your credit card so only the first six and last four digits are visible. Also, cover the CVV/CVC digits on the back of your card.
Bank transaction
We need to see one of the following, with all corners visible:
Scan or digital photo of your paper bank statement
Screenshot of your online account
Bank statement extracted from your online account
Digital Wallet (Neteller, Skrill, etc)
If you are using Skrill or Neteller or similar available wallets, upload a screenshot of your full profile page with full name and account details visible.
Credit voucher
To verify your Paysafecard, we need you to upload a scan of your voucher or receipt. Please blank out any sensitive information.
Important: You can upload a digital photo or a screenshot of the required documents. All files must be in colour and uploaded in one of the following formats: JPG, JPEG, PNG, BMP, TIFF, DOC, DOCX or PDF. Image quality: min 320dpi. File max size 8Mb. Please make sure all information is legible and, to help us process the documents faster, give the file a name that describes the type of document you’re uploading (eg. ID, proof of address, bank statement, credit card).
Placing Bets and Settlement
- How do I place a bet?
First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phase, you can either confirm the bet or cancel it. Please note that our GTCs do not permit the cancelation of any bets once they have been placed.
- What are the types of bets?
At Rajabet you can choose different types of bets. Starting with one prediction, you can use the “Single” bet option (single), with two or more predictions you can place “Express” bets, and with three or more predictions you can place a “System” or “Chain” bet. And if you would prefer to place “Single” or “System” bets, you need to select the desired option.
- What is a “Single” bet?
A “Single” bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.
- Which bets can be combined to form an “Express” bet?
The vast majority of the offered bets may be combined freely in an “Express” bet. There are a few exceptions, however, such as certain Formula – 1 bets that can only be placed as “Single” bets. The bookmakers decide which bets can be combined, and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as an “Express” or “System” bet.
- What is the “System” bet? How is it calculated and how much is the minimum sum of each bet?
“System” is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 events from 5 must win for the bet to win. The minimum sum of each bet depends on the selection of the system.
- What is a “Handicap”?
A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be “positive” (1), “negative” (-1) and “zero”. For example, if you made a bet on “Handicap 1(2)” on a football match, this means you allowed Team 1 a 2 – goal ‘head start’.
- If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win.
- If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.
- If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a
push. - If the handicap is “negative”, you need to subtract rather than add.
This kind of stakes are counted equally.
Let us consider a few other options of a handicap.
Bet W1 Handicap (-1) can win only when the first team wins the match by two goals.
Bet W2 Handicap (1) can win only when the second team does not lose the match (draw or victory of the second team).
Bet X Handicap (1) can win only when the first team wins the match by one goal (or when the second team loses by one goal).
Bet X Handicap (-1) can win only when the first team loses the match by one goal (if the second team wins by one goal).
Bet W1 Handicap (-2) can win only when the first team wins the match by three goals.
Bet W2 Handicap (2) can win only in the following result of the match:
A draw
The victory of the first team by one goal
The victory of the weak team.
Bet X Handicap (2) can win only when the first team wins by two goals.
Bet X Handicap (-2) can win only when the first team loses by two goals (or the second team wins by two goals).
- What is a “Hattrick”?
A “Hattrick” bet means that one of the players of the two teams should score three or more goals during the given match.
- What do W1W2 / W1X /X W2 and other bets mean?
In this kind of bet the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, W1W2 bet means that the first team has won in the first half but the second team has won in the total game. W1 X bet means that the first team has won in the first half, and the overall game has ended in a draw.
- When I try to place a bet, I get a message that I have exceeded the winnings limit. How high is the winnings limit?
Our bookmakers are entitled to set lower winnings limits per bet. You will be informed of this directly when you place your bet.
There may be various reasons for changing a winnings limit, depending on the supply and demand for a bet. Please note that winnings limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed.
- What is the minimum/maximum size of the bet?
The maximum amount of one bet is defined by the maximum amount of the winnings specified above. If when choosing a bet you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimum amount of a bet is ~$ 0.10.
- What are the maximum odds for express or system bets?
The maximum odds for express and each variant for system bet is 1000.Bets that exceed 1000, are calculated at 1000 odds.
- How it is possible to remove the prediction chosen by me from the coupon?
Separate predictions can be removed, by clicking directly on the “X” button on the right side of the coupon.
- I have placed a bet by mistake. Can I ask for my bet to be cancelled?
Unfortunately, in accordance with the Terms and Conditions we are not allowed to cancel bets once they have been placed. According to our General Terms and Conditions, a bet is considered to be placed as soon as it is displayed in your betting account under “My bets”.
Before you confirm a bet, you can cancel it in the bet slip and not place the bet. However, once you have confirmed the bet in the coupon your bet is accepted and can no longer be cancelled.
- How can I check whether my bet has been accepted?
As soon as you have confirmed the bet in the coupon, by pressing the button “Make a Bet”, you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under “Bet History”.
- In what circynstances are bets cancelled by the operator?
Bets are cancelled if there is an inaccuracy in the names of players or teams, if the wrong odds offered, a wrong total,if a wrong handicap is quoted, etc. In these instances the bets are void.
- What happens in the event of match postponement/cancellation?
The calculation is made as Void depending on the timeframes specified by sport in our Rules. In the case of an “Express” or “System” bet the selection is considered Void.
- How is a football match calculation made if the match ended in overtime or a penalty shoot-out?
All football bets are settled only for the 90 minute result (Full-time), excluding extra time and penalty shoot-outs, unless otherwise stipulated by Rajabet.com. According to Rajabet’s rules, the Full-time includes the stoppage time in the match.
- How are two yellow cards given to a player settled??
The second yellow card leading to the player’s dismissal is considered to be red, which means the player has one yellow card and one red card.
- How is a basketball game settled??
The results for all bets on the game are made taking into account overtime, unless stated otherwise. One exception is the bets on the winner of the match, where a “draw” is offered in regular time, not taking into account the overtime.
- How is a hockey match settled??
The bets on National and International Ice Hockey championships, are settled according to the official time of the matches, unless otherwise stated.
- How is a bet calculated if one of the tennis players refuses to continue the game?
If one of the tennis players refuses to continue the game (or is disqualified), then in all the following games and sets he/she is considered to be defeated, and the payment is made according to the received results.
- Do I get back my money if the match did not take place as planned?
If the match is interrupted for more than 24 hours, all bets are returned, except for those, where the result was determined.
- Why is the calculation of my bets delayed?
The calculation is usually made as quickly as possible. The calculation of online games is made immediately during the game; the calculation of offline games will be made as soon as a game ends, no matter what kind of bet you have made. But the calculation can be sometimes delayed due to some objective reasons: the absence of information about the results, the same event with different information on various websites, technical problems, etc.
- What should I do if my bet is calculated incorrectly?
In this case you should call the Live Support department of the central office. The specialists will check your bet, and if it turns out that the bet is really calculated incorrectly, your winnings will be added to your game account.
- What is the minimum number of minutes an interrupted match is played to be considered as completed for betting purposes?
Matches are considered to be completed for betting purposes, if they have been interrupted and not finished in the official time specified in points 6 and 7 of the Terms and Conditions, and if the time played is at least the following:
Soccer – 90 min
Futsal (duration 2 x 20 minutes.) – 35 minutes
Futsal (duration 2 x 25 minutes.) – 45 minutes
Basketball NBA (National Basketball Association) – 43 min
Eurobasketball – 35 min
Hockey NHL (National Hockey League) – 55 min
Bandy – 60 min.
Eurohockey – 50 min
American football – 55 min
Baseball- 5 periods (innings) Handball – 50 min.
- What happens to my bet if a match is postponed?
If the event does not take place as scheduled or if the official score of the match is not announced and is not resumed within 30 hours, all bets will be refunded or transferred to your account. If this match is included in your “multi bet” or “system bet”, your winning will be calculated at 1 odd.
- How can I check the result of the preferred game?
As we calculate the bets according to the data of the official websites, you can find the list of official websites under point 18.3 of the Terms and Conditions.
“Live” bets
Our LIVE bets will keep you in suspense until the end of the sports event. Hundreds of fans simultaneously make bets in real time. The odds of bets are dynamic and change depending on the course of the sports event. Simultaneously the detailed information, such as the expired time, the current score, quantity of the yellow and red cards shown, etc. is displayed in real time. LIVE bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.
- Why has the acceptance of my bet been delayed or interrupted?
This may occur because of the following reasons:
No bookmaker can avoid technical problems (interruption of the broadcast during (live) games, software failure, power cuts, etc.).
The abundance of the bets.
High levels of interest in certain kinds of sport. Congestion of a network provider.
Speed of the given sport as an event. For example, a tennis game is an event with a very fast outcome, the quantity of bets is maximum, the change of the coefficients occurs very quickly.
- Why was my bet registered twice?
It can happen only if you pressed the button twice. Please take care when making bets.
- Why have the odds on an event been suspended ahead of start time?
Suspension of odds could happen for any of the reasons in 2 above.
- How accurate is the data given on the Live matches on your website?
Every effort is made to ensure that this information is up to date and correct. However, it should only be considered as a guide when betting.
- Why is my limit on the (live) bet reduced?
Any bookmaker office has the right to reduce the limit of all or some players. Moreover, the office is not obliged to provide an explanation concerning this decision and reserves the right to block some players from using its services.
Casino
- How can I create a Casino account?
Playing in the Rajabet Casino requires a Rajabet Account. If you do not already have one, just click on the “Register” button on the Casino page and follow the simple registration process.
- How do I make a deposit in the online casino?
Once logged in, hover on your profile pic on the top of your screen, then press “Deposit” button and select your desired amount and payment method.
- How do I make a deposit in the online casino?
Once logged in, press the “Deposit” button on the top of your screen and select your desired amount and payment method.
- How do I view what games I’ve played last?
Once logged in, you can view a Last Played Games using the appropriate icons on the bottom of the Casino page.
- What is the Random Number Generator (RNG)?
A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability.
Since the results are generated in a completely random manner with no possibility of manipulation, you always get fair results.
- What kind of games can I play online at the Rajabet Casino?
Rajabet offers a wide selection of games to our players. You can find many different 3D games, Table games, a huge variety of Slot games, and even Live games including Blackjack and Roulette, with Baccarat coming very soon.